Shipping & Returns

Maps usually are shipped from us within 2-4 business days (Monday to Friday). We are shipping it out from Lithuania (Europe Union). 2-4 business days time period is intended to produce an item if we do not have it manufactured in advance. All orders after 1 PM (GMT+3) are counted as the next day’s orders, therefore its processing time is calculated accordingly.

Our orders usually take between 4 and 7 business days to arrive once they are shipped. However, international shipments sometimes take longer to arrive due to a variety of reasons, including courier transfers, customs delays, or weather patterns. We are not responsible for shipment delays as they are out of our control, but please reach out if you have problems with a parcel or you believe your item may be missing. All of the orders have a tracking number, hence it should be easy to track.

We will email you a tracking number when your order ships. If you need your item to ship using a specific courier, please reach out to us in advance of ordering to discuss it. We do not ship to international PO boxes, please use a physical address (personal or commercial), because our goods are too large for PO boxes.

Please be advised that our shipping costs do not include any customs charges you may incur. These fees must be paid by you, the customer, and will typically be billed to you by the courier upon the package arriving in the country. We ship from Lithuania (European Union) so custom charges will not be applied for customers from all European Union countries. International customers please plan in advance and sometimes we are able to provide the approximate information regarding custom charges.

* Import taxes for UK customers. Import duties are collected by the courier company before the parcel is delivered. Estimated taxes are as follows: 100×70 cm – ~£33; 120×80 cm – ~£48; 150×100 cm – ~£59. That’s because of goods are worth more than £135 in total. Source: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty

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If you don’t see your country in the table, you can find a delivery price on the checkout page once you select a country or email us for the price.

We do not exchange or accept returns for personalized maps. It is custom orders made just for you.

Returns

If you are not 100% satisfied with your purchase, simply contact us within 30 days of receiving your order and sent it back. We will refund the full cost of the item minus the shipping cost. We want you to be happy with your purchase and to ensure we are providing top-quality products and top-notch service.

The buyer pays for the return shipping.

IMPORTANT. Your item must be in the same new condition as you received it.
Once the product is back, we will inspect it and return the full cost of the item.

Exchange

If you want to exchange the map contact us within 30 days of receiving your order and we will inform you about the next steps.

The buyer pays for the return shipping.
The seller pays for the shipment of the new item.

Instruction here

Every product is carefully hand-made and hand-packed to ensure that your Push Pin Travel Map comes in PERFECT condition thanks to the PROTECTIVE bubble wrap & strong cardboard box.

We replace all artwork that is lost by the delivery company and/or damaged during your push pin map shipping. If your map was damaged, please, email us with photos as soon as possible hello@tripmapworld.com.