A push pin map’s journey from ordering to delivery

A push pin map starts its journey after you place an order. After getting the order, we manufacture the map in our studio in Vilnius, and from here, it can be shipped to any corner of the world. From the EU countries and the USA to Australia or even China, it is fantastic that our push pin maps can decorate the homes of travelers from around the world.

We want to share with you what happens after you place your order up until you get your delivery. We believe that it will help answer some of your questions.

Placing an order

The map starts its journey after you place an order in our e-shop. Here, you can select the map of your choice: either the world, Europe, USA, or UK & Ireland map. And according to the space you have, pick the appropriate size of the map: from small to extra-large.

When placing an order, you also need to decide which color of pins you want to add to your map. One box of 100 pins is added to your map for free, and you can purchase more colors in the “Accessories for maps” section.

On the payment page, you’ll provide the address of where the map needs to be delivered. You’ll also have the opportunity to securely pay with a credit card or via PayPal.

Personalization of the map (if needed)

When placing an order, you also have the option to personalize your map. For example, you can add the names of the travelers on the map, an inspiring quote, or customize the map’s legend. There are 7 stylish personalization designs to choose from.

If you select this service, our talented designer will prepare a file with a personalized map for you to review, and send it to you via e-mail. After getting your approval, we’ll start the manufacturing process. It is important to note that because of the personalization, the whole order takes 1-3 working days longer than normal to be completed. We ask you not to delay and give us an answer about the personalized map as soon as you get the file from us. This way the map will reach you faster.

More about the personalized maps: “7 Ideas for Personalized World Traveler Map”.

The manufacturing process

After getting the order, we start manufacturing your map. If the map is not personalized, sometimes we already have it in our studio and can ship it to you the next working day. If we don’t have it, the manufacturing process of a new map takes about 1-3 working days.

The maps on canvas are handcrafted in Lithuania. We are proud to offer you the highest, museum-quality print on canvas, thanks to our professional team and carefully selected materials. What does the museum-quality actually mean? It means that the print will not fade or turn yellow for decades, the colors will remain rich and bright, and even the smallest details on the map will be easy to see and read.

To reach this quality we are only using the best materials:

• Canon 4000pro printer and original Canon ink;
• Special varnish for print that protects the map from the UV rays (sunlight) and dirt or grease;
• A light but sturdy underframe made out of natural wood;
• A light foam board to fill in the map (so that it could be hung on different types of walls).

And of course, our responsible and ambitious workers are always doing the best they can to make sure you’ll be happy and proud of your map.

Packing and shipment

When the map is ready, we pack it carefully and safely to be shipped to your home. We use a special wrap that protects the map from humidity and touching > after that, we wrap it again in bubble wrap that protects the map from hitting and bruising > finally, we pack it into a very thick and sturdy cardboard box.

Already packed maps are shipped through courier delivery services. The exact service depends on the destination and the best prices offered at the time. Usually, we use:

• DPD – in the European Union countries. The EU deliveries are also free of charge.
• FedEx, TNT, and DHL – in the USA, Switzerland, and other non-European countries. The price of the delivery depends on the size of the map and the destination country.

The time of delivery varies in every country. It is important to note that it can also be influenced by extraordinary circumstances, world events, natural disasters, or simply the holiday season. When placing the order, you can always see the preliminary date of delivery. After shipment, we’ll send you the tracking link via e-mail, so you can always check the progress of your order.

More about the delivery process: “Shipping & Returns“.

Getting the delivery and unpacking

Your travel map will reach you in 4-8 working days, to the provided address. It is very important to be at the place at the time of delivery or to be available by phone when the courier tries to reach you.

If the shipment has already reached your country but there are some issues with the delivery, we always recommend contacting the delivery service directly. This way, it is much easier to coordinate the details and solve any issues.

After getting the delivery, is it important to check the box and make sure that it’s not damaged. If you suspect that the product inside might be damaged, please take pictures of the box (a close-up and from further away). After unpacking the map, examine it right away to make sure it is of good quality.

Most of the time, our maps safely reach their clients in great shape, and without any problems. But if you have any issues – please contact us as soon as you can. We always exchange the product if it was damaged during shipment.

Hanging and pinning

After you unpack your map, you need to hang it. Here’s a short manual on how to do it: “How to hang a Trip Map travel map on a wall without drilling?”.

Finally, you can start pinning and remembering your most exciting travel memories!

To get some inspiration and ideas on where to hang the map, visit our clients’ photo gallery, or read this post: “Push Pin Travel Maps: 6 Ideas Where to Hang”.

Here are some tips about keeping your map on canvas in good shape: “How to Clean Canvas Print and Keep It Looking Great”.

We always do our best to make sure that the delivery process is as smooth as possible, and that the map you get exceeds your expectations!